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Q: What makes the Halo different from other mobile personal emergency response systems? A: The Halo is a very small, lightweight, and comfortable-to-wear mobile personal emergency response system (PERS) that allows users to contact emergency care specialists 24/7 from anywhere in the US. The small, waterproof device frees users from being tethered to their homes by speaker or landline-based systems, allowing instant communication with amazing sound quality – in the shower, indoors, outdoors- wherever the user goes.
Q: How does the Halo work? A: When you press the Halo button, you are connected with an emergency care specialist. You can speak with and listen to the emergency care specialist through the built-in microphone and speaker in the Halo device. Specialists will analyze your situation and can send EMS, loved ones or neighbors to help you, depending on what is needed.
Q: Does the Halo work in the shower? A: Yes, the Halo can be used in the shower. However, it is not designed to be submerged in water.
Q: Why does the Halo light turn red? A: There are a number of situations in which the Halo light turns red:
After you finish a call with an emergency care specialist: The red light flashes after five minutes to show that the Halo is going back into standby mode. After every call, the Halo will be powered on for five minutes just in case the emergency care specialist needs to call back the user.
When the Halo battery is low: The red light will flash around the SOS button. When you connect the charger, the red light will flash every two seconds while charging.
If you press the SOS button and the blue light turns off, press the SOS button again: The light will turn red as the Halo dials 911.
Q: Who can I contact with the Halo? A: When you press the SOS button, you will be connected with an emergency care specialist. The emergency care specialist can get you the help you need from EMS, relatives or friends.
Q: How long does the Halo battery last? A: The rechargeable the Halo battery lasts up to 3 months between charging. Other emergency alert devices have a battery life of approximately 2 days.
Q: How do I know when the battery is low? A: When the battery is low, a red light will flash around the center button, letting you know it’s time to plug it in with the included AC wall charger. The user and caregiver can also receive email and text message alerts when the Halo needs to be charged.
Q: How does the Halo help seniors and individuals with special needs? A: The Halo empowers you to go anywhere in the US and be able to reach help. You can wear the Halo all the time, even in the shower, so you can feel confident doing your daily activities and being able to reach help if you need it.
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